#bnv-support-root{position:fixed;right:18px;bottom:18px;z-index:2147482000;font-family:Arial,Helvetica,sans-serif;color:#16324a;box-sizing:border-box}#bnv-support-root *{box-sizing:border-box}.bnv-support-launch{display:flex;align-items:center;gap:8px;border:0;border-radius:999px;background:#075cab;color:#fff;font-weight:700;font-size:15px;padding:12px 17px;box-shadow:0 8px 28px rgba(0,42,84,.24);cursor:pointer}.bnv-support-badge{display:none;min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#d92d20;color:#fff;align-items:center;justify-content:center;font-size:12px}.bnv-support-badge.is-on{display:inline-flex}.bnv-support-panel{display:none;position:absolute;right:0;bottom:56px;width:min(380px,calc(100vw - 24px));height:min(570px,calc(100vh - 100px));background:#fff;border:1px solid #dbe7f2;border-radius:18px;box-shadow:0 18px 55px rgba(14,45,75,.24);overflow:hidden}.bnv-support-panel.is-open{display:flex;flex-direction:column}.bnv-support-head{background:#075cab;color:#fff;padding:14px 15px;display:flex;align-items:center;justify-content:space-between;gap:10px}.bnv-support-title{font-size:16px;font-weight:800}.bnv-support-sub{font-size:12px;opacity:.9;margin-top:2px}.bnv-support-close{border:0;background:transparent;color:#fff;font-size:24px;line-height:1;cursor:pointer;padding:2px 5px}.bnv-support-messages{flex:1;overflow:auto;background:#f6f9fc;padding:14px}.bnv-support-empty{text-align:center;color:#61788f;font-size:13px;padding:30px 14px}.bnv-support-msg{display:flex;margin:8px 0}.bnv-support-msg.visitor{justify-content:flex-end}.bnv-support-bubble{max-width:84%;padding:9px 11px;border-radius:14px;background:#fff;border:1px solid #dbe7f2;font-size:14px;line-height:1.4;white-space:pre-wrap;overflow-wrap:anywhere}.bnv-support-msg.visitor .bnv-support-bubble{background:#075cab;border-color:#075cab;color:#fff}.bnv-support-name{font-size:11px;font-weight:700;margin-bottom:3px;opacity:.82}.bnv-support-time{font-size:10px;opacity:.62;margin-top:4px}.bnv-support-status{min-height:28px;padding:6px 13px;border-top:1px solid #e4edf5;background:#fff;color:#61788f;font-size:12px}.bnv-support-compose{padding:10px;background:#fff;border-top:1px solid #e4edf5;display:flex;gap:8px;align-items:flex-end}.bnv-support-compose textarea{flex:1;resize:none;min-height:42px;max-height:100px;border:1px solid #bfcfdd;border-radius:12px;padding:10px 11px;font:14px/1.35 Arial,Helvetica,sans-serif;outline:none}.bnv-support-compose textarea:focus{border-color:#075cab;box-shadow:0 0 0 2px rgba(7,92,171,.1)}.bnv-support-send{border:0;border-radius:12px;background:#075cab;color:#fff;font-weight:800;padding:11px 13px;cursor:pointer;min-height:42px}.bnv-support-send:disabled{opacity:.55;cursor:default}@media(max-width:600px){#bnv-support-root{right:10px;bottom:10px}.bnv-support-launch{font-size:14px;padding:11px 14px}.bnv-support-panel{position:fixed;left:8px;right:8px;bottom:68px;width:auto;height:min(72vh,580px);border-radius:16px}.bnv-support-bubble{max-width:88%}}